The 4 Basic Steps of WFM
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Descrição
Workforce Management is about balancing between cost and the quality of service. Having too few agents can result in high call volume and high wait times and too much staff can lead to an increase in cost and agent boredom.
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Workflow Process Model Fig. 1 shows how WFM is based on the assembly
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por adulto (o preço varia de acordo com o tamanho do grupo)
